Silonn specializes in efficient ice makers and home comfort appliances, offering a range of countertop, nugget, and commercial ice machines alongside electric fireplaces.
Silonn is a consumer appliance brand dedicated to improving home comfort and convenience through high-quality ice makers and heating solutions. Best known for its reliable countertop ice machines, Silonn offers a variety of models including bullet ice makers, nugget ice machines, and commercial-grade units designed for kitchens, offices, bars, and parties. The brand emphasizes speed and efficiency, with many models capable of producing ice in as little as six minutes.
Beyond ice production, Silonn manufactures electric fireplaces and heaters that blend modern aesthetics with practical functionality. Silonn products are designed with user-friendly features such as self-cleaning modes, quiet operation, and smart app connectivity on select models. The brand backs its products with dedicated customer support and warranty services to ensure long-term satisfaction.
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Most Silonn ice makers feature a self-cleaning mode. To use it, remove the ice basket, add water to the reservoir, and hold the 'ON/OFF' or dedicated 'CLEAN' button for 5 seconds. For manual cleaning, use a soft cloth with a mixture of warm water and vinegar to wipe down the interior.
Common reasons include insufficient water, a full ice basket, or high ambient temperatures. Ensure the water reservoir is filled, the 'ICE FULL' sensor is clear, and the unit is placed in a cool, ventilated area away from direct sunlight.
It is recommended to use potable, room-temperature filtered or spring water. Avoid using hot water, as it can damage the internal components, and do not use microbiologically unsafe water.
You can reach Silonn customer support by emailing support@silonn.com or calling 1-877-546-8603 during business hours.