OpenText Core Analysis Injiniya

Wannan Bayanin Sabis ɗin yana bayyana abubuwan da aka haɗa da ayyukan da aka haɗa a cikin OpenText™ Core Performance Engineering Analysis (wanda kuma ana iya kiransa "SaaS") kuma, sai dai in an yarda da shi a rubuce, yana ƙarƙashin Micro Focus Abokin ciniki Sharuɗɗan don Software-as-a-Service ("Sharuɗɗan SaaS") da aka samu a https://www.microfocus.com/en-us/legal/software-licensing. Manyan kalmomin da aka yi amfani da su amma ba a fayyace su ba za su sami ma'anar da aka tsara a cikin Sharuɗɗan SaaS.

Daidaitaccen Siffofin Sabis

Takaitaccen Matsayi Mai Girma
OpenText™ Core Analysis Injiniya ("Babban Ayyukan Injiniya") sabis ne na masana'antar girgije wanda ke ba da ƙididdigar bayanai don gwajin aiki na aikace-aikacen Abokin ciniki.

Abubuwan Isar da SaaS

SaaS Ayyukan Ayyuka

Abubuwan Gine-gine
Core Performance Engineering Analysis yana ba da dandamalin gudanarwa na tushen girgije tare da dashboard mai ma'amala don sarrafawa, adanawa da kuma nazarin sakamakon gwajin aikin da OpenText™ Core Performance Engineering ya samar, OpenText ™ Injiniyan Ayyukan Kasuwanci da/ko Injiniya Ayyukan Ƙwararru na OpenText™.
Core Performance Engineering Analysis shine mai haya da yawa, ma'ana cewa kowane abokin ciniki na wannan sadaukarwar SaaS yana karɓar nasa keɓaɓɓen ɗan haya a gonar mai haya da yawa.

Gudanar da Aikace-aikacen
Abokan ciniki za su iya samun damar Binciken Injiniyan Ayyuka na Core ta hanyar a web browser ta amfani da tanadi URL. Bayan amintaccen shiga, za su iya sarrafa masu amfani, lodawa da watsa sakamakon gwajin, da kuma tantance bayanan aiki.

Taimakon Sabis
Abokin ciniki na iya tuntuɓar Micro Focus ta ƙaddamar da tikitin tallafin kan layi. Ƙungiyar Taimakon Mayar da hankali ko dai za ta ba da tallafi ga Abokin ciniki kai tsaye ko kuma daidaita isar da wannan tallafin. Tallafin kan layi don SaaS yana samuwa a: https://home.software.microfocus.com/myaccount. Ana samun goyan baya ga abubuwan da aka haɗa a gida a: https://www.microfocus.com/en-us/support. Ma'aikatan Micro Focus da kuma kula da Cibiyar Ayyuka na Sabis na 24x7x365, wanda zai zama wuri ɗaya na lamba ga duk batutuwan da suka shafi goyon baya ga SaaS. Abokin ciniki zai kula da jerin masu amfani masu izini waɗanda zasu iya tuntuɓar Micro Focus don tallafi. Masu amfani da izini na abokin ciniki na iya tuntuɓar Micro Focus don tallafi ta hanyar Web portal awanni 24 a rana, kwana 7 a mako.

Siffofin Tallafawa:

Ayyuka

Kula da Sabis
Micro Focus yana lura da kasancewar SaaS 24 × 7. Micro Focus yana amfani da tsarin sanarwa na tsakiya don sadar da sadarwa mai inganci game da canje-canjen sabis, otages da tsare-tsaren tsare-tsare. Ana samun faɗakarwa da sanarwa ga Abokin ciniki akan layi a: https://home.software.microfocus.com/myaccount

Ƙarfafawa da Gudanar da Ayyuka
Gine-ginen yana ba da damar ƙarin damar ajiya.

Gudanar da Canjin Aiki
Micro Focus yana biye da tsarin daidaitattun hanyoyin da hanyoyin don ingantaccen aiki da saurin aiwatar da canje-canje ga kayan aikin SaaS da aikace-aikacen, wanda ke ba da damar yin canje-canje masu fa'ida tare da ɗan rushewar sabis.

Ajiyayyen Bayanai da Riƙewa

Ajiyayyen bayanan da riƙewar da aka bayyana a cikin wannan sashe wani ɓangare ne na ayyukan ci gaba da ci gaba na kasuwanci na Micro Focus wanda aka tsara don ƙoƙarin dawo da samuwa ga bayanan SaaS da SaaS don Abokin ciniki biyo bayan ou.tage ko makamancin asarar sabis don SaaS.
Bayanan Bayani na SaaS
Abokin ciniki ke da alhakin kawai don bayanai, rubutu, sauti, bidiyo, hotuna, software, da sauran shigar da abun ciki a cikin tsarin Micro Focus ko yanayi yayin samun damar Abokin ciniki (da Abokan Hulɗa' da/ko Ƙungiyoyin Na Uku) ko amfani da Micro Focus SaaS ("SaaS Data"). Nau'o'in bayanan SaaS masu zuwa suna zaune a cikin yanayin SaaS: Abokin ciniki ya shigar da bayanan gwajin aikin (misaliampsakamakon gwajin aiki, hotunan gwajin aiki, kurakuran gwajin aiki, da kuma rajistan ayyukan Vusers).

Micro Focus yana yin ajiyar bayanan SaaS kowace rana (1). Micro Focus yana riƙe kowane madadin na kwanan nan bakwai (7) kwanaki.

Matsakaicin ma'auni na Micro Focus da ma'aunin ma'auni shine Micro Focus' kawai alhakin riƙe da bayanan SaaS, duk da wani taimako ko ƙoƙarin da Micro Focus ya bayar don dawo da ko mayar da bayanan SaaS. Abokin ciniki na iya nema ta hanyar buƙatun sabis don Micro Focus don ƙoƙarin mayar da bayanan SaaS daga Micro Focus 'mafi yawan madadin yanzu. Micro Focus ba zai iya dawo da duk wani bayanan da Abokin ciniki ya shigar da su yadda ya kamata ba ko ya ɓace ko ya lalace a lokacin wariyar ajiya ko kuma idan buƙatar abokin ciniki ta zo bayan kwanakin 7 ɗin ajiyar bayanan.
Core Performance Engineering Analysis yana ba da terabyte 1 na ajiya don sakamakon gwaji. Idan wannan iyaka ya kai, ba za a iya ajiye sabon sakamakon gwaji ba.

Farfado da Bala'i don SaaS

Shirin Ci Gaban Kasuwanci
Micro Focus yana ci gaba da kimanta haɗari daban-daban waɗanda zasu iya shafar mutunci da wadatar SaaS. A matsayin wani ɓangare na wannan ci gaba da kimantawa, Micro Focus yana haɓaka manufofi, ƙa'idodi da matakai waɗanda aka aiwatar don rage yuwuwar ci gaba da rushewar sabis. Micro Focus yana rubuta ayyukansa a cikin shirin ci gaba na kasuwanci ("BCP") wanda ya haɗa da shirin dawo da bala'i ("DRP"). Micro

Mayar da hankali yana amfani da BCP don samar da ainihin SaaS da sabis na ababen more rayuwa tare da ƙaramar rushewa. DRP ya haɗa da tsarin tafiyar matakai da ke aiwatarwa da kuma gwada ƙarfin dawo da SaaS don rage yiwuwar ci gaba da katsewar sabis a yayin da ya faru na rushewar sabis.

Ajiyayyen
Micro Focus yana aiwatar da madogaran kan-site da a waje tare da manufar dawo da sa'o'i 24 (RPO). Zagayowar Ajiyayyen yana faruwa kullum inda aka kwafi kwafin bayanan samarwa na gida akan rukunin yanar gizo tsakanin abubuwan ma'ajiya ta jiki guda biyu. Ajiyayyen ya haɗa da hoton bayanan samarwa tare da fitarwa file na samar da bayanai. Ana adana bayanan samarwa a wuri mai nisa. Micro

Mayar da hankali yana amfani da ma'ajiya da kwafin bayanai don tsarin ajiyar rukunin yanar gizon sa mai nisa. An tabbatar da amincin ma'ajin ta (1) saka idanu na ainihi na tsarin ɗaukar hoto don kurakuran tsarin, da (2) maido da bayanan samarwa na shekara-shekara daga wani wuri dabam don tabbatar da bayanan biyu da maido da mutunci.

Core Performance Engineering Analysis ana aiwatar da shi ta amfani da tarin sabis na fasaha na AWS a cikin yanayin da ba shi da yawa fiye da aƙalla yankuna biyu na samuwa ("AZs"). An ƙera kowane AZ don a keɓe shi daga gazawar wasu AZ. Manufar DRP ita ce ta samar da maidowa na Micro Focus SaaS a cikin sa'o'i goma sha biyu (12) biyo bayan sanarwar Micro Focus na bala'i, ban da, duk da haka, bala'i ko bala'i da yawa da ke haifar da sulhuntawa na cibiyoyin bayanai a cikin AZ daban-daban a lokaci guda, kuma ban da yanayin da ba a samarwa ba.

SaaS Tsaro

Micro Focus yana kula da bayanai da shirin tsaro na jiki wanda aka tsara don kare sirri, samuwa, da amincin bayanan SaaS.

Matakan Fasaha da Na Ƙungiya
Micro Focus yana gwadawa akai-akai tare da sa ido kan tasirin sarrafawa da hanyoyin sa. Babu matakan tsaro da ke da tasiri ko kuma da za su iya yin gabaɗaya a kan duk barazanar tsaro, na yanzu da na gaba, wanda aka sani da wanda ba a sani ba. Matakan da aka tsara a wannan sashe na iya canzawa ta Micro Focus amma suna wakiltar mafi ƙarancin ma'auni. Abokin ciniki ya kasance yana da alhakin ƙayyade wadatar waɗannan matakan.

Gudanar da Samun Jiki
Micro Focus yana kula da matakan tsaro na jiki da aka tsara don hana damar shiga jiki mara izini zuwa kayan aiki na Micro Focus da wuraren da ake amfani da su don samar da SaaS kuma sun haɗa da cibiyoyin bayanai na Micro Focus da cibiyoyin bayanan da wasu kamfanoni ke sarrafawa.

Ana yin hakan ta hanyar ayyuka masu zuwa: 

• Kasancewar jami'an tsaro na kan yanar gizo akan tsarin 24 × 7
• Amfani da tsarin gano kutse
• Amfani da kyamarori na bidiyo akan wuraren samun dama da kewaye
• Ana ba da ma'aikatan Micro Focus, 'yan kwangila da baƙi masu izini da katunan shaida waɗanda dole ne a sa su yayin da suke cikin gida.
• Kula da samun damar zuwa wuraren da aka fi sani da Micro Focus, gami da ƙuntataccen wurare da kayan aiki a cikin wurare
• Kula da hanyar duba hanyoyin shiga

Ikon shiga
Micro Focus yana kula da ma'auni masu zuwa don sarrafawa da gudanarwa, wanda aka tsara don sa bayanan SaaS ya isa kawai ta hanyar ma'aikatan Micro Focus masu izini waɗanda ke da halaltaccen buƙatun kasuwanci don irin wannan damar:

• Amintaccen tantance mai amfani da ka'idojin tantancewa
• Tabbatar da ma'aikatan Micro Focus bisa ga ka'idodin Micro Focus kuma daidai da buƙatun ISO27001 don rarraba ayyukan.
• Ana samun damar bayanan SaaS ne kawai ta ma'aikatan Micro Focus masu izini waɗanda ke da halaltaccen buƙatun kasuwanci don irin wannan damar, tare da amincin mai amfani, sa hannu da sarrafawar samun dama.
• Ana gudanar da ƙarewar aiki ko canjin matsayi a cikin tsari mai tsaro da tsaro
• Ya kamata a yi amfani da asusun gudanarwa kawai don manufar gudanar da ayyukan gudanarwa
• Kowane asusun da ke da gata na gudanarwa dole ne a iya gano shi zuwa ga wani mutum mai iya ganewa na musamman
• Duk damar zuwa kwamfutoci da sabobin dole ne a tabbatar da su kuma cikin iyakar aikin ma'aikaci
• Tarin bayanin da zai iya haɗa masu amfani zuwa ayyuka a cikin yanayin SaaS
• Tari da kula da binciken log don aikace-aikacen, OS, DB, hanyar sadarwa da na'urorin tsaro bisa ga ƙa'idodin asali da aka gano.
• Ƙuntata damar yin amfani da bayanan log dangane da matsayin mai amfani da “buƙatun-sani”
• Haramcin raba asusun

Ikon Samun Samun
Tsarin ci gaba na kasuwanci na Micro Focus ya haɗa da hanyar da aka maimaita don maido da ikon samar da ayyuka masu mahimmanci akan rushewar sabis. Tsare-tsaren ci gaba na Micro Focus yana rufe abubuwan da aka raba kayan aiki kamar isa ga nesa, Active Directory, sabis na DNS, da sabis na wasiku. An tsara tsarin sa ido don samar da faɗakarwa ta atomatik wanda ke sanar da Micro Focus na abubuwan da suka faru kamar hadarin uwar garken ko cibiyar sadarwar da aka katse.

Gudanarwa game da rigakafin rushewa sun haɗa da:

• Kayayyakin wutar lantarki mara katsewa (UPS) da na'urorin samar da wutar lantarki
• Akalla kayan wuta masu zaman kansu guda biyu a cikin ginin
• Ƙaƙƙarfan hanyoyin haɗin yanar gizo na waje

Rarraba Bayanai
An ware mahallin SaaS a hankali ta hanyar hanyoyin sarrafa damar shiga. An saita na'urorin da ke fuskantar Intanet tare da saitin jerin abubuwan sarrafawa (ACLs), waɗanda aka ƙera su don hana shiga cikin cibiyoyin sadarwa mara izini. Micro Focus yana amfani da hanyoyin tsaro akan matakin kewaye kamar: firewalls, IPS/IDs, proxies da kuma binciken tushen abun ciki don gano ayyukan maƙiya baya ga lura da lafiyar muhalli da samuwa.

Rufe bayanan
Micro Focus yana amfani da dabarun daidaitattun masana'antu don ɓoye bayanan SaaS a cikin tafiya da kuma lokacin hutawa. Duk zirga-zirga mai shigowa da mai fita zuwa cibiyar sadarwar waje an ɓoye.

Audit

Micro Focus yana nada wani ɓangare na uku mai zaman kansa don gudanar da bincike na shekara-shekara na manufofin da suka dace da Micro Focus ke amfani da su don samar da SaaS. Za a ba da rahoto taƙaice ko makamancin haka ga Abokin ciniki akan buƙata. Dangane da aiwatar da kisa na abokin ciniki na Micro Focus' daidaitaccen yarjejeniyar sirrin sirri, Micro Focus ya yarda ya ba da amsa ga madaidaicin ma'aunin tsaro na bayanan masana'antu game da bayanan sa da shirin tsaro na jiki musamman ga SaaS ba fiye da sau ɗaya a shekara ba. Irin wannan tambayoyin tsaro na bayanai za a yi la'akari da bayanan sirri na Micro Focus.

Manufofin Tsaro na Mayar da hankali

Micro Focus yana gudanar da sake fasalin shekara-shekaraviews na manufofin sa game da isar da SAAS game da ISO 27001, wanda ya haɗa da sarrafawar da aka samo daga ISO 27034 - "Fasahar Bayani - Dabarun Tsaro - Tsaron Aikace-aikacen".

Micro Focus a kai a kai yana sake kimantawa da sabunta bayanan sa da shirin tsaro na jiki yayin da masana'antu ke tasowa, sabbin fasahohi suna fitowa ko kuma an gano sabbin barazanar.
Ba a ba da izinin gwajin tsaro na abokin ciniki ba, wanda ya haɗa da gwajin shigar aikace-aikacen, duban rauni, gwajin lambar aikace-aikacen ko duk wani yunƙuri na keta tsaro ko matakan tabbatar da SaaS.

Martanin Al'amarin Tsaro

A cikin taron Micro Focus ya tabbatar da abin da ya faru na tsaro ya haifar da asara, bayyanawa mara izini ko canza bayanan SaaS ("Labarin Tsaro"), Micro Focus zai sanar da Abokin Ciniki na Tsaron Tsaro kuma yayi aiki da hankali don rage tasirin irin wannan lamarin Tsaro. Idan Abokin ciniki ya yi imani cewa an yi amfani da asusun Abokin ciniki ba tare da izini ba, takaddun shaida, ko kalmomin shiga, dole ne abokin ciniki ya sanar da Cibiyar Tsaron Tsaro ta Micro Focus nan da nan ta hanyar. SED@openttext.com.

Micro Focus Ma'aikata da Masu Kwangila

Micro Focus yana buƙatar cewa duk ma'aikatan da ke da hannu a cikin sarrafa bayanan SaaS suna da izini ma'aikata tare da buƙatar samun damar bayanan SaaS, an ɗaure su da wajibai masu dacewa kuma sun sami horon da ya dace don kare bayanan SaaS. Micro Focus yana buƙatar duk wani mai haɗin gwiwa ko ɗan kwangila na ɓangare na uku da ke da hannu wajen sarrafa bayanan SaaS ya shiga yarjejeniya da aka rubuta tare da Micro Focus, wanda ya haɗa da wajibcin sirri kama da waɗanda ke cikin nan kuma sun dace da yanayin sarrafa abin da abin ya shafa.

Bukatun Jigon Bayanai

Micro Focus zai koma ga Abokin ciniki kowace tambaya daga batutuwan bayanai dangane da bayanan SaaS.

Mai Tsara Tsara

Don bawa Abokin ciniki damar tsara tsarin kulawa ta Micro Focus, Micro Focus yana tanadin ƙayyadaddun ƙayyadaddun lokutan da za a yi amfani da su bisa ga buƙatu. Micro Focus yana tanadi taga sa'o'i biyu (2) mako-mako
(Lahadi 00:00 zuwa 02:00 Pacific Standard Time) da kuma daya (1) kowane wata hudu (4) taga (Lahadi a cikin 00:00 zuwa 08:00 Pacific Standard Time block). Za a yi amfani da waɗannan tagogin bisa ga buƙatu.
Za a tsara windows da aka tsara aƙalla makonni biyu (2) gaba lokacin da ake buƙatar aikin Abokin ciniki, ko aƙalla kwanaki huɗu (4) a gaba in ba haka ba.

Sabunta Sigar da aka tsara
“Haɓaka SaaS” an ayyana su azaman babban sabuntawar sigar, ƙaramin sabuntawa, da faci na binaryar da Micro Focus ya yi amfani da SaaS na Abokin ciniki a samarwa. Waɗannan ƙila ko ƙila sun haɗa da sabbin abubuwa ko haɓakawa. Micro Focus yana ƙayyade ko kuma lokacin haɓakawa, saki da amfani da kowane Haɓakawa na SaaS. Abokin ciniki yana da haƙƙin Haɓakawa na SaaS a lokacin da ake aiwatar da odar SaaS sai dai idan SaaS

Haɓakawa yana gabatar da sabbin ayyuka waɗanda Micro Focus ke bayarwa akan zaɓi na zaɓi don ƙarin kuɗi. Micro Focus yana ƙayyade ko kuma lokacin da za a yi amfani da Haɓakawa na SaaS zuwa SaaS na Abokin ciniki. Sai dai Micro

Mayar da hankali yana tsammanin katsewar sabis saboda haɓakawar SaaS, Micro Focus na iya aiwatar da Haɓaka SaaS a kowane lokaci ba tare da sanarwa ga Abokin ciniki ba. Micro Focus yana nufin yin amfani da gyare-gyaren da aka tsara ta windows da aka ayyana a nan don amfani da Haɓakawa na SaaS. Ana iya buƙatar abokin ciniki don yin haɗin gwiwa don samun Haɓakawa na SaaS wanda Micro Focus ya ƙaddara a cikin hankalinsa yana da mahimmanci don samuwa, aiki ko tsaro na SaaS.

Micro Focus zai yi amfani da windows Mai Kulawa da aka tsara wanda aka ayyana a nan don amfani da fakitin sabis na baya-bayan nan, gyare-gyare masu zafi, da ƙaramin sabuntawa zuwa SaaS. Don ba da damar Abokin ciniki ya tsara shirye-shiryen manyan sabuntawa ta Micro Focus, Micro Focus zai tsara manyan sabuntawar sigar aƙalla makonni biyu (2) gaba.

Rushewar Sabis

Bayan ƙarewa ko ƙarewar Saƙon odar SaaS, Micro Focus na iya kashe duk damar abokin ciniki zuwa SaaS, kuma Abokin ciniki zai dawo da sauri zuwa Micro Focus (ko a Micro Focus' buƙatun ya lalata) duk wani kayan Micro Focus.
Micro Focus zai samar wa Abokin ciniki duk wani bayanan SaaS a cikin Micro Focus' mallakin a cikin tsarin gabaɗaya ta Micro Focus. An saita lokacin da aka yi niyya a ƙasa a cikin Lokacin Dawowar Bayanai na SLO. Bayan irin wannan lokacin, Micro Focus ba zai da wani takalifi don kiyayewa ko samar da irin waɗannan bayanan, waɗanda za a share su.

Makasudin Matsayin Sabis

Micro Focus yana ba da cikakkun bayanai, dalla-dalla, da takamaiman Maƙasudin Matsayin Sabis (SLOs) don SaaS. Waɗannan SLOs makasudi ne da Micro Focus ke amfani da su don sadar da sabis kuma ana bayar da su azaman jagorori. Ba za su haifar da buƙatu na doka ko wajibci ga Micro Focus don cimma waɗannan manufofin ba.
Micro Focus zai ba da damar kai ga abokin ciniki zuwa bayanan Maƙasudin Matsayin Sabis akan layi a https://home.software.microfocus.com/myaccount 

1. Lokacin Bayar da SaaS SLO
   Lokacin Bayar da SaaS an bayyana shi azaman SaaS kasancewa don samun dama akan intanit. Micro Focus yana nufin samar da SaaS a cikin kwanaki biyar (5) na kasuwanci na odar Abokin ciniki don SaaS da aka yi rajista a cikin tsarin sarrafa oda na Micro Focus.
   Abokin ciniki yana da alhakin shigarwa, daidaitawa, turawa, sabuntawa da biyan kowane ƙarin kudade (idan an buƙata) don kowane ƙarin abubuwan da aka haɗa a kan aikace-aikacen sa. Duk wani kayan aikin kan-gini baya cikin iyakokin SaaS Bayar da Lokaci SLO.
   Bugu da ƙari, shigo da bayanan SaaS a cikin aikace-aikacen ba ya cikin iyakokin SaaS Provisioning Time SLO.
2. Samuwar SaaS SLA
   Samuwar SaaS shine aikace-aikacen samar da SaaS don samun dama da amfani da Abokin Ciniki ta Intanet. Micro Focus zai ba da damar Abokin ciniki zuwa aikace-aikacen samar da SaaS akan sa'o'i ashirin da huɗu, kwana bakwai-a-mako (24 × 7) akan ƙimar 99.9% ("Sabis ɗin Sabis na Target" ko "TSA").
   Hanyar Aunawa
   Za a auna TSA ta Micro Focus ta amfani da software na saka idanu na Micro Focus da ke gudana daga mafi ƙanƙanta wurare huɗu na duniya tare da s.tagrashin lokaci. A kan kwata-kwata, za a auna TSA ta amfani da awoyi masu aunawa a cikin kwata ( jimlar lokacin da aka cire Downtime Exclusions) a matsayin mai ƙima. Mai ƙididdigewa shine ƙimar ƙima ta rage lokacin kowane ɗayankutages a cikin kwata (lokacin duk kutages hade) don ba da kashitage na lokacin aiki (2,198 ainihin sa'o'i akwai / 2,200 yiwu samuwa hours = 99.9 samuwa).
   An "katage” an bayyana shi azaman gazawar saka idanu guda biyu a jere a cikin minti biyar, yana dawwama har sai yanayin ya tabbata.
   Keɓancewar Lokaci
   TSA ba za ta shafi ko haɗa kowane lokaci a lokacin da babu SaaS dangane da kowane ɗayan masu zuwa (musamman, adadin sa'o'in rashin samuwa a cikin lokacin da aka ƙididdigewa ta hanyar Sashin Ma'auni da ke sama saboda waɗannan abubuwa ba za a haɗa su cikin ko dai ƙididdiga ko ƙididdiga don aunawa):
   • Gabaɗaya cunkoson Intanet, raguwa, ko rashin samuwa
   • Rashin samun sabis na Intanet na yau da kullun (misali sabar DNS) saboda harin ƙwayoyin cuta ko masu satar bayanai
   • Outages lalacewa ta hanyar rushewa da ake iya dangantawa da tilasta abubuwan da suka faru (watau abubuwan da ba za a iya tsammani ba a wajen Micro Focus' iko mai ma'ana da kuma wanda ba za a iya kauce masa ba ko da ta hanyar kulawa mai kyau.
   • Abokin ciniki-ya sa kutages ko rushewa
   • Outages ba Micro Focus ya haifar da shi ko a'a cikin ikon Micro Focus (watau rashin samuwa saboda matsalolin Intanet), sai dai idan masu samar da sabis na Micro Focus suka haifar.
   • Rashin samuwa saboda kayan aikin Abokin ciniki ko kayan aikin kwamfuta na ɓangare na uku, software, ko kayan aikin cibiyar sadarwa ba cikin ikon Micro Focus kawai ba.
   • Ayyukan kulawa da aka tsara
   • Haɓaka SaaS da aka tsara
   • Abokin ciniki ya ƙetare iyakokin sabis, iyakoki ko sigogi da aka jera a cikin wannan Siffar Sabis da/ko oda
   • Rashin samuwa saboda gyare-gyaren da aka yi wa Micro Focus SaaS waɗanda ba su inganta ba, sakeviewed kuma an amince da su a rubuce ta bangarorin biyu
   • Abokin ciniki ya buƙaci rage lokacin tsarin
   • Dakatar da Micro Focus SaaS ta Micro Focus sakamakon sabawar Abokin ciniki na Sharuɗɗan SaaS

Rahoto
Micro Focus zai ba da damar kai ga Abokin ciniki zuwa bayanan samuwa akan layi a
https://home.software.microfocus.com/myaccount

Bugu da ƙari, Micro Focus zai samar da Rahoton Samun Sabis na Gaskiya ("Rahoton ASA") daidai da wannan sashin Ayyukan Ayyukan Sabis ga Abokin ciniki akan buƙata. Idan Abokin Ciniki bai yarda da Rahoton ASA ba, dole ne a ba da sanarwa a rubuce na rashin yarjejeniya ga Micro Focus a cikin kwanaki goma sha biyar (15) na karɓar rahoton ASA.

Magani don karya Matakan Sabis 

1. Magani kawai. Haƙƙoƙin abokin ciniki da aka kwatanta a cikin wannan sashe suna bayyana keɓaɓɓen abokin ciniki da keɓantaccen magani ga duk wani gazawar da Micro Focus ya yi don saduwa da matakan sabis da aka yarda.
2. Tashin hankali. Kwata kwata ASA da ke ƙasa da 98% za a haɓaka ta bangarorin biyu ga Mataimakin Shugaban (ko daidai).
3. Kiredit. Dangane da sharuɗɗan da ke nan, Micro Focus zai ba da ƙima wanda ke nuna bambanci tsakanin ma'aunin ASA na kwata bai kai TSA ba. ("Kashi na Magani"). Don bayyanawa, da yawa exampAna kwatanta lissafin amfani da wannan dabarar a cikin tebur da ke ƙasa:

Abokin ciniki dole ne ya nemi ƙididdiga a rubuce zuwa Micro Focus a cikin kwanaki casa'in (90) na karɓar Rahoton ASA wanda ya haifar da irin wannan kiredit kuma gano buƙatun tallafin da suka shafi lokacin da aikace-aikacen samar da SaaS ba ya samuwa don samun dama da amfani da Abokin ciniki akan intanet. Micro Focus zai yi amfani da kiredit ɗin da aka nema akan kwata-kwata.

Samun Tallafin Kan layi SLO

Samuwar Tallafin kan layi an bayyana shi azaman tashar tallafin SaaS
https://home.software.microfocus.com/myaccount kasancewa don samun dama da amfani da Abokin ciniki ta Intanet. Makasudin Micro Focus don samar da damar Abokin ciniki zuwa tashar tallafin SaaS akan sa'o'i ashirin da huɗu, kwana bakwai a mako (24 × 7) akan ƙimar 99.9% ("Lokaci Taimakon Kan layi").

Hanyar Aunawa
Za a auna lokacin Tallafin kan layi ta Micro Focus ta amfani da software na saka idanu na Micro Focus wanda ke gudana daga mafi ƙanƙanta wurare huɗu na duniya tare da s.tagrashin lokaci. A kan kwata-kwata-kwata-kwata, za a auna lokacin Tallafin kan layi ta amfani da awoyi masu aunawa a cikin kwata ( jimlar lokacin rage lokacin da aka tsara, gami da kiyayewa, haɓakawa, da sauransu) azaman ƙima. Mai ƙididdigewa shine ƙimar ƙima ta rage lokacin kowane ɗayankutages a cikin kwata (lokacin duk kutages hade) don ba da kashitage na lokacin aiki (2,198 ainihin sa'o'i akwai / 2,200 yiwu samuwa hours = 99.9 samuwa).
An "katage” an bayyana shi azaman gazawar saka idanu guda biyu a jere a cikin minti biyar, yana dawwama har sai yanayin ya tabbata.

Iyakoki da Keɓancewa
Lokacin Tallafi na kan layi ba zai shafi ko haɗa kowane lokaci lokacin da tashar tallafin SaaS ba ta kasance dangane da kowane ɗayan waɗannan (musamman, adadin sa'o'in rashin samuwa a cikin lokacin ƙididdigewa ta hanyar Sashin Ma'auni da ke sama saboda mai zuwa ba za a haɗa shi cikin ko dai mai ƙididdigewa ko ƙima don aunawa):

• Gabaɗaya cunkoson Intanet, raguwa, ko rashin samuwa
• Rashin samun sabis na Intanet na yau da kullun (misali sabar DNS) saboda harin ƙwayoyin cuta ko masu satar bayanai
• Ƙarfi majeure abubuwan
• Ayyuka ko rashin aiki na Abokin ciniki (sai dai idan an aiwatar da shi a madaidaiciyar jagorancin Micro Focus) ko wasu kamfanoni fiye da ikon Micro Focus.
• Rashin samuwa saboda kayan aikin Abokin ciniki ko kayan aikin kwamfuta na ɓangare na uku, software, ko kayan aikin cibiyar sadarwa ba cikin ikon Micro Focus kawai ba.
• Kulawa da aka tsara
• Haɓaka SaaS da aka tsara

Lokacin Amsa SaaS na farko SLO
Lokacin Amsa na Farko na SaaS yana nufin goyan bayan da aka bayyana a nan. An bayyana shi azaman amincewa da karɓar buƙatun abokin ciniki da kuma sanya lambar ƙara don dalilai na bin diddigi. Amsa na farko na SaaS zai zo azaman imel ga mai nema kuma ya haɗa da lambar shari'ar da hanyoyin haɗin kai don bin sa ta amfani da tashar abokin ciniki na kan layi na Micro Focus. Lokacin Amsar SaaS na farko ya ƙunshi buƙatun sabis da buƙatun tallafi. Micro Focus ya yi niyya don samar da Amsar SaaS ta farko ba fiye da sa'a ɗaya ba bayan nasarar ƙaddamar da buƙatar Abokin ciniki.

SaaS Support SLOs
Akwai nau'ikan SaaS Support SLOs guda biyu: Buƙatar Sabis da Buƙatun Taimakon SLOs.

• Buƙatun Sabis SLO ya shafi yawancin buƙatun tsarin yau da kullun. Wannan ya haɗa da buƙatun tsarin aiki (ƙara/motsawa/canji samfur), bayanai, da buƙatun gudanarwa.
• Buƙatar Tallafin SLO ya shafi batutuwan da ba su cikin daidaitaccen aikin sabis ɗin kuma waɗanda ke haifar, ko na iya haifar da katsewa ko rage ingancin wannan sabis ɗin.

An bayar da Amsa da Ƙaddamar Maƙasudin a matsayin jagorori kuma suna wakiltar aikin buƙatu na yau da kullun ta ƙungiyoyin tallafin Micro Focus SaaS. Ba za su haifar da buƙatu na doka ko wajibi don Micro Focus don amsawa a cikin lokacin da aka bayyana ba. Amsa da Manufofin Ƙaddamarwa, gami da iyakokinsu da abubuwan tantancewa (kamar tasiri da gaggawa), an ƙara bayyana su a
https://home.software.microfocus.com/myaccount/slo/.

Lokacin Dawowar Bayanai SLO
An bayyana Lokacin Dawowar Bayanan Ƙarshe a matsayin tsawon lokacin da Abokin ciniki zai iya dawo da kwafin bayanan SaaS ɗin su daga Micro Focus. Micro Focus ya yi niyya don samar da irin waɗannan bayanan don zazzagewa a cikin tsarin gabaɗaya da Micro Focus ya bayar na kwanaki 30 bayan ƙarewar Sa'aS Order Term.

Daidaitaccen Bukatun Sabis

Matsayi da Hakki
Wannan sashe yana bayanin Babban Abokin Ciniki da nauyin Mayar da hankali na Micro dangane da SaaS. Ikon Micro Focus' don cika nauyin sa dangane da SaaS ya dogara ne akan Abokin ciniki yana cika nauyin da aka bayyana a ƙasa da sauran wurare a nan:

Matsayin Abokin Ciniki da Hakki

Matsayin Micro Focus da Hakki 

Zato da Dogara
Wannan Bayanin Sabis ya dogara ne akan zato masu zuwa da dogaro tsakanin Abokin ciniki da Micro Focus:

• Dole ne abokin ciniki ya sami haɗin intanet don samun damar SaaS
• Za a isar da SaaS daga nesa cikin Ingilishi kawai. Sharuɗɗan oda na SaaS yana aiki don tura aikace-aikacen guda ɗaya, wanda ba za a iya canza shi ba yayin Term ɗin odar SaaS
• Ranar fara sabis ita ce ranar da aka ba da odar Abokin ciniki a cikin tsarin sarrafa oda na Micro Focus.
• Shigo da bayanan SaaS a cikin SaaS yayin aiwatarwa yana buƙatar cewa an samar da bayanan zuwa Micro Focus a matakin da ya dace na aiwatar da mafita kuma a cikin tsarin da aka tsara na Micro Focus.
• Abokin ciniki dole ne ya tabbatar da cewa masu gudanar da shi suna kula da ingantaccen bayanin lamba tare da Micro Focus
• Abokin ciniki ya ƙaddara, zaɓi, kuma zai yi amfani da zaɓuɓɓuka a cikin mahallin Abokin ciniki waɗanda suka dace don biyan buƙatunsa, gami da sarrafa tsaro na bayanai, zaɓuɓɓukan haɗin kai, da ci gaban kasuwanci, madadin da zaɓuɓɓukan ajiya.
• Abokin ciniki zai kafa kuma ya bi amintattun ayyuka don samun tushen asusu ɗaya don lissafin lissafi da ganowa

Bugu da ƙari, an bayar da SaaS bisa tsammanin cewa Abokin ciniki zai aiwatar da kuma kula da abubuwan sarrafawa masu zuwa a cikin amfani da SaaS:

• Haɓaka burauzar Abokin ciniki da sauran abokan ciniki don yin hulɗa tare da SaaS
• Ana saita na'urorin cibiyar sadarwar Abokin ciniki don samun damar SaaS
• Nada masu amfani da izini
• Haɓaka asusun SaaS ɗin sa don buƙatar cewa kalmomin shiga na ƙarshen mai amfani sun isasshe ƙarfi kuma ana sarrafa su yadda ya kamata
• Hanyoyi don samun izini, gyare-gyare da ƙarewa.

Haɗin Kan Imani Mai Kyau
Abokin ciniki ya yarda cewa ikon Micro Focus na samar da SaaS da ayyuka masu alaƙa ya dogara ne akan aikin abokin ciniki akan lokaci na wajibai da haɗin kai, da daidaito da cikar kowane bayani da bayanan da aka bayar ga Micro Focus. Inda wannan Bayanin Sabis ɗin yana buƙatar yarjejeniya, yarda, yarda, yarda ko makamancin wannan ta kowane bangare, irin wannan aikin ba za a jinkirta shi ba tare da dalili ba. Abokin ciniki ya yarda cewa gwargwadon gazawarsa don biyan alhakinsa yana haifar da gazawa ko jinkiri ta Micro Focus don aiwatar da wajibcin sa a ƙarƙashin wannan Bayanin Sabis, Micro Focus ba zai ɗauki alhakin irin wannan gazawar ko jinkiri ba.

An ƙirƙira Mayu 2025

Haƙƙin mallaka 2025 Buɗe Text.

Bayanin Sabis
OpenText™ Core Analysis Injiniya

https://www.microfocus.com/en-us/legal/software-licensing

Takardu / Albarkatu

OpenText Core Analysis Injiniya [pdf] Jagoran Jagora Binciken Injiniyan Injiniya, Bincike Injiniyan Injiniyan, Bincike

Magana

• Manual mai amfani